Check out the PC/MAC Standard Edition in the store now!
Read our update regarding ESO’s availability on next-genconsoles.
We know from the frequent questions we get that many of youare excited about playing ESO on the PS4 and Xbox One, and today we’dlike to share an official update on the status of these releases. Read on for the latest information:
5 Reasons Now is the Perfect Time to Jump into The Elder Scrolls Online With the Free Play Event now live and no subscription required to play, there’s never been a better time to check out The Elder Scrolls. Why isn’t my controller working when playing The Elder Scrolls Online on PC / Mac? Updated 09:14 AM. The Elder Scrolls Online for PC supports XInput controllers, which includes the Xbox 360 and Xbox One controllers. If you are not using an XInput controller, it may not be compatible with ESO. If the controller is working.
We've been grateful to our fans for thewonderful response to our recent launch of The Elder Scrolls Online forPC/Mac, but we know many of you are eagerly waiting to play thegame on the PlayStation 4 and Xbox One.
We continue to work on the console versions of ESO, andgame development has been progressing steadily, but we are still working tosolve a series of unique problems specific to those platforms. Integrating oursystems with each console manufacturer’s networks—which are both differentfrom the PC/Mac system as well as different from each other—has been achallenging process. It has become clear that our planned June release of theconsole versions isn’t going to be possible. Though we have made greatprogress, we have concluded that we’ll need about six months to ensure wedeliver the experience our fans expect and deserve.
We know that the news of an ESO console delay is asdisappointing to many of you as it is to us. We want to do what we can to makeit up to our fans who want to start playing now, so we have worked out thefollowing arrangement with Sony and Microsoft:
Via a special offer, anyone who purchases and activates thePC/Mac version of The Elder Scrolls Online by 6/30/14 (11:59pm UTC) will have theopportunity to transfer their character(s) to either console version whenthey are released. The offer will allow you to begin playing immediately on thePC/Mac, and then add the PS4 or Xbox One version and transfer the character(s)you have created and developed. And, you don’t have to pay full price for the gametwice. For $20, eligible PC and Mac players will have the option to add a full, digitalversion of ESO on either the PS4 or the Xbox One with your charactertransfer(s), and another 30 days of included game time.
Whether you decide to take advantage of this offer ornot, we promise to do everything we can to get the game released on bothconsoles as quickly as we can. We will keep everyone updated with additionaldetails regarding character transfers, specific offer dates, when you canexpect console beta to start, and of course, when ESO on consoles will launch.
Thank you for your patience and loyal support.
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If you are having trouble downloading and installing The Elder Scrolls Onlineon PC/Mac, you can try the following troubleshooting steps:
Check Service Alerts
Verify the servers are not undergoing scheduled maintenance here.
If the ESO server or platform is undergoing maintenance or experiencing an outage, you will not be able to connect and download the game client until it is resolved.
Elder Scrolls Online Digital Download
Power cycle and then test your network
Turn off your network's modem or router for 10 minutes before rebooting.
Add ESO as an exception to your antivirus software
Each antivirus program is different, and we recommend you view your antivirus developer's website for full instructions on how to add exceptions.
The application files that may require exceptions are:
- ESO_launcher: C:Program Files (x86)ZenimaxOnlineLauncher
- ESO.exe: C:Program Files (x86)ZenimaxOnlineThe Elder Scrolls Onlinegameclienteso.exe (by default)
Some antivirus programs require entire folders to be selected instead of a single file.When this is the case, the file paths below are what players should use. If required by the antivirus program, include all subfolders since every file is critical to run the game.
- C:Program Files (x86)Zenimax OnlineThe Elder Scrolls Online
Forward the game ports
To best access The Elder Scrolls Online you should configure you routers to open the following outbound ports:
All Platforms
- TCP / UDP Ports 24100 through 24131
- TCP / UDP Ports 24500 through 24507
- TCP / UDP Ports 24300 through 24331
- TCP Port 80
- TCP Port 433
If you are playing the game through Steam, we also recommend that you open the following ports:
- TCP / UDP Ports 27000 through 27015
- TCP / UDP Ports 27015 through 27030
- TCP / UDP Ports 27014 through 27050
- TCP / UDP Ports 27031 through 27036
- TCP / UDP Ports 27036 through 27037
- TCP / UDP Ports 4380
Give ESO and Steam access to Mac
If playing ESO on Mac, you should ensure that both Steam and ESO have access to your machine by navigating to the Security & Privacy menu, selecting Privacy, then clicking on Accessibility and adding them to the list.
Reset the ProgramData folder
Elder Scrolls Online Install
If playing on PC, you can also try resetting the ProgramData folder:
- Close both ESO and the ESO Launcher.
- Open the game's installation directory.
- Open the folder named Launcher.
- Inside the 'Launcher' folder, there is a folder named 'ProgramData'.
- Rename the 'ProgramData' folder to 'ProgramDataBackup'.
- Open the launcher and download update.
- Click Play.